It can be frustrating to never receive important emails, only to discover days, weeks, or months later that they landed in your spam inbox. A whitelist is a list of approved or safe email addresses to help spam filters determine whether it should allow delivery into your main inbox. If you place an address on a whitelist, you will guarantee that emails from that sender will land in your primary inbox.
Each email provider has slightly different steps for whitelisting. If you don't see your provider below, then run a quick Google search of "how to whitelist emails for [your provider name]" or you can submit a support ticket for additional assistance.
How to Whitelist an email in Gmail
1. Click the gear icon in Gmail and select “See all settings” from the Quick settings menu.
2. Navigate to “Filters and Blocked Addresses” in the top menu.
3. Select “Create a new filter.”
4. Add a specific email or a whole domain in the “From” field. The "From" field is where you'll specify what's getting whitelisted. In Gmail, you can specify either a specific email address (e.g. firstname.lastname@example.org), or you can whitelist a whole domain by omitting everything before the at symbol (e.g. @domain.com). In the case of Learn to Win, add "@learntowin.com"
4. Click “Create filter.”
5. Check “Never send it to Spam” in the checkbox. Once you’ve clicked to create the filer, it will bring up a new window. You will then actually specify that you are whitelisting the domain or address by checking the “Never send it to spam” box.
6. Click “Create filter.” Once this information is specified, you click the “create filter” button again, and this creates the whitelist within Gmail.
How to Whitelist an Email in Outlook
1. Click the gear icon in Outlook and select “View all outlook settings.” When you select the gear icon, a drop-down menu will appear. At the bottom of the drop-down menu, you’ll choose View all Outlook settings.
2. When you select the gear icon, a drop-down menu will appear. At the bottom of the drop-down menu, you’ll choose View all Outlook settings.
3. Select “Mail” from the settings menu.
4. Choose “Junk email” from the submenu.
5. Click “Add” under “Safe senders and domains.”
6. Enter the email address that you want whitelisted: "@learntowin.com" (or if it requires an email address, "email@example.com". Your whitelist preferences will be saved, and will ensure that emails that fit this criteria are never sent to your junk email folder in outlook.
How to Whitelist an Email in Yahoo
1. Navigate to Settings icon, then click More Settings from the Yahoo Mail menu.
2. Select Filters and hit Add new filters to enter information about the domain name or sender.
3. From here, you can enter any string of text you want to whitelist in future emails. This could be anything from an email address or domain name to something you expect to be in the body of the message. You should add "@learntowin.com" for the sending domain and/or "firstname.lastname@example.org"
How to Whitelist an Email in AOL
1. From AOL Mail, select "Contacts: image of AOL contacts icon
2. Select the "New Contact" icon Image of AOL "Add Contact" icon
3. Enter "email@example.com" as a new contact
4. Select "Save" to add the contact
How to Whitelist an Email in Apple Mail
1. Click Mail and then Settings. This is in the menu bar when the Mail app is open. This method creates a new custom rule to prevent mail from certain addresses from being sent to the Junk folder.
2. Click Rules. This will take you to the rules page for Apple Mail.
3. Click Add Rule
4. Type a name for the rule. This can be something like "Whitelist L2W"
5. Set the criteria for the rule. The following parameters will allow you to whitelist emails:
- Select Any for the "following conditions are met" section.
- Select From in the sending/receiving drop-down.
- Select Ends With in the drop-down next to From.
- Type the email address you want to whitelist in the text box next to Ends With.
- Press the + button to add additional email addresses.
6. Set the action for the rule. This is what will prevent the email from being sent to the Junk folder:
- Select Move Message in the "Perform the following actions" section.
- Select Inbox as the destination folder.
7. Click OK. This will confirm the new whitelist rule.